Packages (not personalised) are generally dispatched within 2 days after receipt of payment and are shipped via post or DPD with tracking and drop-off with signature. We will provide you with a link to track your package online. For custom orders we ask, depending on the amount, from 1 to 3 weeks or for larger orders 3-5 weeks after receipt of payment.
Shipping fees include ALL handling and packing fees as well as postage costs NO EXTRA COSTS. Handling fees are fixed. We advise you to group your items in one order, we offer combined shipping. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but orders above EUR 50,00 are shipped with insurance.
The EU regulation for sending back your order; you have the right to ship your goods back within 14 days after receipt without any reason, in the original packaging and in the same condition as they were send, not worn and not used. mantainka.com cannot be held responsable for the return shipping or other costs. Refund will be given once the goods arrived back at our place and after quality control.
Custom orders and / or engraved and / or printed
Customized products cannot be cancelled because they are made especially for you. You will receive a confirmation that you have ordered a custom-made product with specific conditions. These products can only be returned if there is something wrong with it and can not be used. For the purpose described.